Benchmarking is gaining a lot of attention in healthcare industry these days. Benchmarking allows healthcare managers to assess and measure the quality of an organization’s policies, products, programs, strategies, etc., and their comparison with standard measurements, or similar measurements of its peers. The objectives of benchmarking are (1) to determine what and where improvements are called for, (2) to analyze how other organizations achieve their high performance levels, and (3) to use this information to improve performance.
Feibert, D. C., Andersen, B., & Jacobsen, P. (2019). Benchmarking healthcare logistics processesa comparative case study of Danish and US hospitals. Total Quality Management & Business Excellence, 30(1-2), 108-134.
Salluh, J. I., Chiche, J. D., Reis, C. E., & Soares, M. (2018). New perspectives to improve critical care benchmarking. Annals of intensive care, 8(1), 17.
Discuss three departments in a healthcare organization which you as a healthcare manager would benefit by utilize Benchmarking as a measurement tool?