After reading the case study “Internal Consistency at Customers First” at the end of Chapter 6 of your textbook, write a short paper that adequately answers the following questions:

  • Do you think that job analysis and job evaluation will benefit Customers First? Why or why not?
  • What is your opinion of Joan’s view on job analysis and job evaluation?
  • What do you recommend the compensation professionals at Customers First do? Why?

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