Nancy Jones called wanting an appointment with her primary care provider, who is one of six physicians in the department. She has a mole that has changed shape and size. Nancy vocalized her concern regarding skin cancer. The schedule is pretty full and the next available appointment is one month away. It is important for the receptionist to display sensitivity to the patient when scheduling the appointment and to utilize additional options if the appointment time does not meet the patient’s needs. Your posting should discuss behaviors that would show the receptionist is displaying sensitivity to Nancy and describe possible options that the receptionist might investigate to have the patient seen sooner.
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As an Medical assistant
