Program Portfolio (Capstone) Project – Course MAN 4162:  Create a customer service policy for your business of choice. Address potential consumers needs in the business environment. Include your business client structure, and motivational factors for retaining customers.  Provide research examples to support the development of your Program Portfolio Project overview.

You are required to submit a 3-Page (Title Page and 2 Pages of Content), APA formatted paper with substantial content. Substantial content requires staying on topic and fully addresses the assignment in a clear, concise, and meaningful manner. The deliverable length of your posting responses must be at least 3-page (Title Page and 2 Pages of Content), APA format.  Please review your paper for grammar and punctuation errors.

Submission must be the students original thoughts based on the topics from the “Open Educational Resource” (OER) Course Textbook and/or other referenced sources.  Direct quotes from references must be less than 20 words.  Please review for sentence structure, grammar and punctuation errors.

Plagiarized submissions may result in a “0” for the submission of this assignment.

For academic purposes, at least 1 APA formatted reference is required pertaining to the topic(s).

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