we explored Novelty, Cognitive Bias, and Situational Awareness and how each of
these applies to Hospital Emergency Management. This case study focuses on the pre-hospital
response and paints a picture of the chaos that ensued prior to victims arriving at hospitals. Answer
the questions posted based on how you would have prepared to receive victims as a hospital manager.
Drawing on and referring to your knowledge from the course (including analytic readings, videos, class
sessions and case studies), Using 1000-1200 words that respond to the
following questions.
 Describe the Novelty of this event, and how it quickly contributed to overwhelming resources.
 Was the response hampered by cognitive bias? Where responders able to communicate real-
time situational awareness to local hospitals? (hint, Observation 15)
 Did interagency collaboration and training (EMS/Fire/PD/Hospitals) prior to the event really
help in such a response.
 What would you have done differently to prepare for an event such as this. Please support
your arguments.

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